kha88 Privacy Policy
Your personal information is very important to us. kha88 ensures the privacy of every player through SSL encryption and strict data protection measures.
Table of Contents
- 1. Introduction and Scope
- 2. Information We Collect
- 3. How We Collect Information
- 4. Purpose of Using Information
- 5. Data Storage and Security
- 6. Sharing Information with Third Parties
- 7. Cookies and Tracking Technologies
- 8. Your Rights
- 9. Privacy of Minors
- 10. Data Retention Period
- 11. Policy Changes
- 12. Contact Us
1 Introduction and Scope
kha88 ("we", "our" or "platform") provides a safe and reliable online casino and sports betting service for players in Bangladesh. This privacy policy ("policy") describes how kha88 collects, processes, stores, and protects your personal information.
This policy applies to the kha88 website (https://kha88.cam), its mobile version, and all digital services we provide. By registering or using our platform, you agree to the terms of this privacy policy.
If you disagree with any part of this policy, please refrain from using our services and contact our support team.
2 Information We Collect
kha88 may collect the following types of personal information:
Identity Information:
- Full name and date of birth
- National ID number or passport details (for age verification)
- Photo identification documents (where required)
- Address and location information
Contact Information:
- Email address
- Mobile number (linked to bKash, Nagad, Rocket transactions)
Financial Information:
- bKash, Nagad or Rocket account numbers
- Deposit and withdrawal history
- Transaction amounts and dates
Activity Information:
- Gaming history and betting activity
- Login times and duration on the platform
- Preferred game categories and usage patterns
- Bonus and promotion usage details
Technical Information:
- IP address and device type
- Browser type and version
- Operating system information
- Cookies and session data
3 How We Collect Information
kha88 collects your information in the following ways:
- Directly Provided: Information you provide during registration, login, deposit, withdrawal, or support requests.
- Automatically Collected: Our servers automatically record your device and browsing activity, such as IP address, login times, and page visit data.
- Via Cookies: Our site uses cookies and similar tracking technologies to maintain your preferences and session.
- Via Payment Providers: Transaction confirmation data from payment services such as bKash, Nagad, or Rocket.
- Third-Party Verification Services: Where required for identity and age verification.
Data Use and Security
4 Purpose of Using Information
kha88 uses collected information for the following legitimate purposes:
- Account Management: To create, verify, and keep your account secure.
- Service Delivery: To smoothly operate gaming, betting, deposit, and withdrawal services.
- Age and Identity Verification: To ensure only users aged 21 and above use the platform.
- Fraud Prevention: To identify suspicious activity and protect accounts.
- Customer Support: To assist with your questions or issues via live chat and email.
- Bonuses and Promotions: To determine your eligibility and provide relevant offers.
- Legal Compliance: To retain information necessary to comply with applicable laws and regulations.
- Responsible Gaming: To identify excessive gaming patterns and support players.
- Platform Improvement: To analyse usage statistics and enhance the user experience.
5 Data Storage and Security
kha88 applies industry-standard technical and procedural measures to protect your personal information.
Technical Security Measures:
- SSL Encryption: All data transferred between you and our servers is protected by 256-bit SSL/TLS encryption.
- Firewall and Anti-Malware: Multiple layers of protection are maintained at the server level.
- Encrypted Database: Sensitive information is stored in encrypted form on secure servers.
- Access Control: Only authorised personnel can access information, and only to the extent necessary.
- Regular Security Audits: Regular security audits are conducted to identify and address vulnerabilities.
While we make every effort to ensure the highest level of security, complete protection cannot be guaranteed due to the inherent risks of internet connectivity. However, we are committed to taking prompt action in the event of any security incident.
6 Sharing Information with Third Parties
kha88 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment Providers: Payment services such as bKash, Nagad, and Rocket receive the information necessary to process transactions.
- Game Software Providers: Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, or Spribe may receive limited information necessary to operate gaming activity.
- Identity Verification Services: With trusted third-party services for age and identity verification.
- Legal Requirements: In response to a court order or a lawful request from a government authority.
- Business Transfers: Where applicable in the event of a company merger or acquisition.
Data processing agreements are in place with all our third-party partners, and they are required to comply with our privacy standards.
Your Rights and Cookie Policy
7 Cookies and Tracking Technologies
The kha88 website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.
Types of cookies we use:
- Essential Cookies: These are necessary to maintain your login session and keep the platform's core functions running. Without them, the site will not work properly.
- Functionality Cookies: Help remember your preferences, such as language settings.
- Analytical Cookies: Used to understand how users interact with the site, helping us improve the platform.
- Security Cookies: Used to detect and prevent fraudulent activity.
You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to stop working correctly.
8 Your Rights
As a registered user of kha88, you have the following rights:
- Right of Access: You may request to know what information we hold about you. We will provide a copy within a reasonable timeframe.
- Right to Rectification: If your information is inaccurate or incomplete, you may request a correction.
- Right to Erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
- Right to Object to Processing: In certain specific cases, you may object to the processing of your information.
- Right to Data Portability: You may receive a copy of your information in a structured, commonly used format.
- Right to Close Your Account: You may request to close your account at any time. However, any active balance or outstanding matters must be resolved first.
To exercise these rights, please contact our support team via live chat or email.
9 Privacy of Minors
kha88 strictly provides services only to individuals aged 21 and above. We do not knowingly collect or process any personal information from minors.
We follow an age verification process at registration. If we become aware that a minor is using our platform, we will immediately close their account and delete the associated information.
A note for parents: If you believe your minor child has accessed our platform, please contact our support team immediately.
Data Retention and Contact Us
10 Data Retention Period
kha88 does not retain your personal information beyond the period necessary. When determining retention periods, we consider the following:
- Active Accounts: All relevant information is retained for as long as your account remains active.
- After Account Closure: Certain information may be retained after account closure for as long as necessary to meet legal obligations, resolve disputes, and prevent fraud.
- Financial Records: Transaction data is retained for the applicable legal period.
- Gaming History: Retained for a specific period for responsible gaming monitoring and dispute resolution.
Once the retention period expires, information is securely deleted or irreversibly anonymised.
11 Policy Changes
kha88 may update this privacy policy from time to time. In the event of changes, we will take the following steps:
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, a notification will be sent to your registered email address.
- Continued use of the platform after changes have been made will be taken as your acceptance of the updated policy.
We recommend you review this policy regularly so that you are always informed about how your information is being kept secure.
12 Contact
If you have any questions, comments, or requests regarding this privacy policy, please get in touch with our dedicated support team:
Privacy Contact
Email: [email protected]
Live Chat: 24/7 support available in Bengali
Response Time: 6:00 AM — 12:00 AM (BST, UTC+6) — Live Chat available 24/7
We will respond to you within a reasonable time after receiving any request related to your information. We will contact you if identity verification is required.
We aim to provide the fastest and most effective resolution for any complaints related to this privacy policy. Your privacy at kha88 is our priority and we are always committed to earning and maintaining your trust.
Related Pages
Please also read our other legal and policy-related pages:
- Terms & Conditions — Full terms for using the platform
- Responsible Gaming — Healthy gaming habits and support
- About Us — Learn more about kha88
- FAQ — Common questions and answers